If your item is in stock I will dispatch immediately. If an item is being made to order I aim to dispatch your item within 7 working days but I am usually much quicker!
In order to be as environmentally friendly as I can, I do sometimes re-use undamaged bubble wrap and cardboard packaging which I receive when getting my own supplies. I always package very well and will not compromise the safety of your items by doing this.
I do prefer Paypal as it is the quickest way for you to pay me and your order can then be dispatched without delay. I will send a Paypal money request for your order. You don't have to have a Paypal account to use this option.
Storage Of Salt Dough Decorations
I recommend that after Christmas you store your salt dough decorations inside the small cellophane bag that they arrived in. Or, you could use some tissue paper or bubble wrap. Store in a dry place away from any source of moisture. The decorations are made from a salt dough base and must be kept dry whilst in storage. This way you can be sure that your decorations will last for many, many years to come. I know of one lady who is still using decorations which were made back in 1986 and with care they can last indefinitely........ Stored inside an airtight box in a warm room would be ideal. I keep my own decorations in a strong, cardboard box which lives on the top of the wardrobe! ...... the back of a damp garage in an mouldy, old cardboard box would be just about the worst place I could think of! ......REMEMBER - Moisture is the enemy of salt dough! Keep them safe and dry and you'll be enjoying them for years.
Handling and Safety Around Children
Children are often enchanted by Christmas tree decorations and want to play and handle them. My decorations are designed for display purposes only and are not suitable for children to play with. The decorations are not "delicate" but will not tolerate robust handling by enquiring little hands.....or big ones!
Problems and Customer Service
I hope that you won't have any problems!!! .... but ..... I am realistic enough to understand that on rare (hopefully!) occasions, problems can arise. I am genuinely committed to customer care and satisfaction and want to help. If you're not happy, then I am not either. I do not pay "lip-service" to customers and know how it can feel to be "fobbed off" and as such, I will always put your satisfaction first. So whatever has gone wrong .... whether it be Rudolph's nose that has gone missing in transit or.... anything else!... please let me know straight away so that I can start to put things right. Please contact me using the details in the "Get In Touch" section. Email or telephone me and I will do my very best to solve the problem.
I accept returns for damaged items and will issue you with either a replacement item or a full refund when you return the faulty/damaged item back to me. All the information you need to return an item will be contained in your delivery note.
Compliments, Feedback and Ideas
I genuinely love to hear your feedback and comments (good or bad!)...although hopefully more of the former! If you are happy, then I am too. Please let me know what you like and what you don't. If there is a design or idea that you would like to see, please let me know. My email address can be found in the "Get In Touch" section. Enjoy browsing my products and tell your friends!
Thank you for visiting me at The Attic Rooms... I do hope to see you again!